Privacy Policy

1. Introduction

Welcome to mauwin's Privacy Policy. This document describes how mauwin ("we," "us," or "our") collects, uses, discloses, and protects personal information from users ("you" or "your") of our online gaming platform accessible at https://mauwin.cam and any associated mobile applications.

By creating an account with mauwin, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our Services.

This Privacy Policy applies specifically to Indonesian residents and players and complies with internationally recognized data protection principles. We are committed to transparency about our data handling practices and to giving you control over your personal information.

2. Data Controller

mauwin acts as the data controller for all personal information collected through our platform. As the data controller, we are responsible for determining the purposes and means of processing your personal data and for ensuring compliance with applicable privacy laws.

For all privacy-related inquiries, data access requests, or concerns about how your information is handled, please contact our Data Protection Officer at the contact details provided in Section 14 of this Privacy Policy.

3. Information We Collect

mauwin collects several categories of personal information necessary to provide our gaming services, verify your identity, process payments, and comply with legal obligations.

3.1 Information You Provide Directly

When you register for a mauwin account, you provide:

• Identity Information: Full legal name as it appears on your Indonesian national identity card (KTP), date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address including city and postal code
• Account Credentials: Username, password (stored in encrypted form)
• Verification Documents: Copies of government-issued identification (KTP), proof of address documents (utility bills, bank statements), verification selfies
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet account information, transaction history
• Communication Data: Content of your communications with our customer support team via live chat, email, WhatsApp, or in-app messaging

3.2 Information Collected Automatically

When you use mauwin Services, we automatically collect:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address for mobile devices)
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal records, session duration, clickstream data
• Technical Data: IP address, geolocation data (city-level), connection timestamps, referral source
• Gameplay Data: Game selections, betting patterns, win/loss records, bonus usage, responsible gaming tool activations

3.3 Information from Third Parties

We may receive information about you from:

• Payment Processors: Transaction confirmation data from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment providers
• Identity Verification Services: Results of identity checks and KYC verification from third-party verification providers
• Affiliate Partners: Referral information if you joined mauwin through an affiliate link
• Fraud Prevention Services: Risk assessment data and fraud indicators from security service providers

4. How We Use Your Information

mauwin processes your personal information for the following purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your mauwin account
• Processing your registration and verifying your identity (KYC compliance)
• Providing access to casino games, sports betting markets, and live dealer tables
• Managing your account balance, processing deposits and withdrawals
• Administering bonuses, promotions, and loyalty rewards
• Responding to your support inquiries and resolving technical issues

4.2 Legal and Regulatory Compliance

• Verifying that you are at least 21 years of age and legally permitted to gamble
• Complying with anti-money laundering (AML) regulations and conducting transaction monitoring
• Preventing fraud, identity theft, and unauthorized account access
• Complying with legal obligations, court orders, and regulatory requests
• Maintaining audit trails and records as required by gaming authorities

4.3 Platform Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, collusion, and bonus abuse
• Monitoring for irregular betting patterns and suspicious account activity
• Protecting against hacking attempts, malware, and unauthorized system access
• Enforcing our Terms and Conditions and investigating policy violations

4.4 Communication and Marketing

• Sending transactional communications (deposit confirmations, withdrawal updates, account notifications)
• Providing customer support via live chat, email, and WhatsApp
• Sending promotional offers, bonus notifications, and product updates (with your consent)
• Conducting customer satisfaction surveys and gathering feedback

4.5 Analytics and Improvement

• Analyzing user behavior to improve platform functionality and user experience
• Conducting A/B testing on new features and game offerings
• Generating aggregated statistics and reports (anonymized data)
• Optimizing platform performance, load times, and mobile responsiveness

5. Legal Basis for Processing

Under international data protection principles, mauwin processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services, processing payments, managing your account)
• Legal Obligation: Processing is required to comply with legal obligations such as age verification, AML compliance, and tax reporting
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, security monitoring, platform improvement) provided such interests do not override your privacy rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

6. Data Sharing and Disclosure

mauwin does not sell your personal information to third parties. We share your data only in the following limited circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who perform functions on our behalf:

• Payment Processors: BCA, BRI, BNI, Mandiri, and e-wallet providers to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, and others to deliver game content
• Identity Verification Services: Third-party KYC providers to verify your identity and age
• Cloud Hosting Providers: For secure data storage and platform hosting
• Customer Support Tools: Live chat and ticketing system providers
• Email Service Providers: For sending transactional and promotional emails

All service providers are bound by strict data protection agreements and are prohibited from using your information for any purpose other than providing services to mauwin.

6.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Requests from government authorities or regulatory bodies
• Law enforcement investigations
• Legal claims, disputes, or proceedings involving mauwin

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

7. Data Security Measures

mauwin employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions between your device and mauwin servers use 256-bit SSL/TLS encryption. Passwords are stored using bcrypt hashing with salt.
• Secure Servers: Data is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Employee access to personal data is restricted on a need-to-know basis and subject to strict confidentiality obligations.
• Regular Security Testing: We conduct regular penetration testing, vulnerability assessments, and security audits.
• Payment Security: All payment processing is PCI DSS compliant. We do not store full credit card numbers or CVV codes.
• Two-Factor Authentication: Optional 2FA is available for additional account security.

While we implement robust security measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach that poses a risk to your rights and freedoms.

8. Data Retention

mauwin retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained throughout the lifetime of your active account.
• Closed Accounts: After account closure, we retain certain data for 7 years to comply with financial record-keeping and AML regulations.
• Transaction Records: Financial transaction records are retained for 7 years in accordance with Indonesian tax and banking regulations.
• Identity Documents: KYC verification documents are retained for 5 years after account closure.
• Marketing Data: If you unsubscribe from marketing communications, we retain only the minimum information necessary to honor your opt-out request.
• Legal Claims: Data may be retained longer if required for ongoing legal proceedings or disputes.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

9. Your Privacy Rights

As a mauwin user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 14. We will respond to your request within 30 days.

10. Cookies and Tracking Technologies

mauwin uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, account login, and security	Session / 1 year
Performance Cookies	Analyze platform usage, identify errors, and optimize performance	1-2 years
Functional Cookies	Remember your preferences, language settings, and game favorites	1 year
Marketing Cookies	Deliver personalized promotions and track campaign effectiveness	1 year

You can control cookies through your browser settings. However, disabling essential cookies may impair platform functionality. To manage cookie preferences, adjust your browser settings or contact our support team.

11. International Data Transfers

mauwin operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with all third-party processors
• Transfers only to jurisdictions with adequate data protection laws
• Technical and organizational safeguards to protect data in transit and at rest

12. Children's Privacy

mauwin does not knowingly collect personal information from individuals under the age of 21. Our platform is restricted to adults aged 21 years and above in accordance with Indonesian gambling age restrictions.

If we become aware that a user is under 21 years of age, we will immediately suspend the account, refund any deposits (less winnings), and delete all personal information associated with that account. If you believe a minor has registered with mauwin, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

mauwin reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to you via email or prominent platform notification at least 30 days before taking effect.

Your continued use of mauwin Services after any Privacy Policy update constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the mauwin platform
• WhatsApp: +62 812-3456-7890 (08:00 - 02:00 WIB)

We are committed to resolving privacy concerns promptly and transparently. You can expect a response to your inquiry within 48 hours for urgent matters and within 5 business days for general inquiries.